Features, settings & updates

[LTate]

I have used this feature for several years. It all of a sudden quit working on all devices. I have restarted private listening, restarted the Roku app, done a system restart, and tried the sound delay fix. Nothing has corrected it. 

[RokuJohnB · Accepted solution]

Hi @LTate,

Thank you for posting here in the Roku Community!

We would be pleased to help you further with this private listening or headphone mode issue. Please check out this support article on resolving a problem with Headphone Mode.

Hope you'll find this info useful.

All the best,
John

[LTate]

Thank you for your response. That article did not address my issue. I do not have a soundbar and I'm rarely using headphones. Rather just having the sound come through my phone. When I hit the headphones icon, it looks as though it's starting private listening, but there is no sound and then it leaves private listening after a few seconds. I have done all of the other troubleshooting. 

[RokuJohnB]

Hi @LTate,

Thank you for keeping us posted!

We want to gather more information to investigate further. Can you please provide us with the following information?

• Could you elaborate more about the troubleshooting steps that you have taken so far?
• When did the issue start?
• Have you tried to use a different phone?
• What is the current software version of your phone?

With detailed information, we will be able to assist you further.

Thanks,
John

[EllieRussell]

Thank you so much for the solution.