Hi @OH_Streamer,
Thanks for bringing this to our attention.
We sincerely apologize for the inconvenience. Could you specify which channel (show/movie, content, or episodes) the issue persists? A photo would be really helpful, would you mind sending us one?
Your response is highly appreciated.
Regards,
Janadee
Thanks for getting back to us!
We appreciate you sharing the details requested. We'll take it from here, and I'll forward this over to the right team for further review.
Thanks,
Rey
I am not sure if it will work for you. For me when the ad pops up on the pause screen, I pushed the star button to open the options menu. Then I press the back arrow. That takes me back to the paused screen with the ad removed. Hope that helps.
~Josh
Yeah I really hate that too! I find that hitting the star button twice also works for getting rid of it. Not sure who thought it was a great idea to add a huge advertisement blocking the screen when we pause the picture but they should be horsewhipped and shown the exit door.
It's a free channel so we watch ads. Understood. No problem. But Roku, please get rid of this irritating screen blocker.