Features, settings & updates

[GaeaTeam]

Same issue. Guest mode not functioning. 

[GaeaTeam]

Mine are doing the same thing.  I noticed the signout is set at December 31!  This is clearly a firmware issue.  It is insane that it is now October and this is not fixed. 

[RokuRiamie-D]

Hi @CanadayComfort @GaeaTeam,

We understand that you are also having an issue with Guest mode on your Roku device or Roku TV. 

We highly suggest you try the step-by-step process on how to change the Guest Mode sign-out date:
You can change the sign-out date from the Guest Options menu.

1. Press Home on the Roku remote
2. Scroll and select Guest Options
3. Select Change automatic sign-out date
4. Navigate the calendar and choose a new date
5. Select the highlighted Checkout button to confirm the date
   

Furthermore, if the issue persists, we would like to have your Roku device/TV information so that we can coordinate this with our Roku-appropriate team. Kindly provide us with the following: 

• What is the OS version and model of your Roku device?
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Regards,
Riamie

[jmmontg]

Same issue for me on two different Roku 4Ks. One that I factory reset, and another one brand new out of the box.

The solution in the previous post does work to temporarily fix the problem. However, after an hour or so, the bug resurfaces. Having a guest have to constantly reset a checkout date is not a permanent solution.

Here are two bug reports:

Model: 3820RW2 - Streaming Stick 4K

Software version: 13.1.4 Build 1510-E6

GC Version 12.3.21

Tracker ID: C8-415-548

Model: 3820RW2 - Streaming Stick 4K

Software version: 13.1.4 Build 1510-E6

GC Version 12.3.21

Tracker ID: C8-415-604

[UpsetGuestMode]

All - the work around is to pre check in for your guest and turn off power management. This should then allow the roku to work correctly for the duration of the guest check in (until check out day). We have been pre signing in for each guest.

[Florida-Rentals]

Thanks, @UpsetGuestMode. Hopefully, this will help the developers troubleshoot it. Now, pre-checking the guest requires you to be at the property, right? This can't be done remotely.

[UpsetGuestMode]

Correct it cannot be done remotely. The only option then is for the guest to be told to perform the reset trick (adjust check out date / sign out / sign in with correct check out date / turn off power management).

[RokuRiamie-D]

Hi @jmmontg,

Thanks for the response!

We appreciate you providing the details precisely, and for trying the troubleshooting steps, we suggested. Rest assured, we have forwarded your information to our Roku-appropriate team for review.

In the meantime, your patience and cooperation are highly appreciated as we work on this issue. Please let us know if there's anything else you would like to address, we would be more than willing to assist.

Regards,
Riamie