Features, settings & updates

[GaeaTeam]

Same issue. Guest mode not functioning. 

[GaeaTeam]

Mine are doing the same thing.  I noticed the signout is set at December 31!  This is clearly a firmware issue.  It is insane that it is now October and this is not fixed. 

[RokuRiamie-D]

Hi @CanadayComfort @GaeaTeam,

We understand that you are also having an issue with Guest mode on your Roku device or Roku TV. 

We highly suggest you try the step-by-step process on how to change the Guest Mode sign-out date:
You can change the sign-out date from the Guest Options menu.

1. Press Home on the Roku remote
2. Scroll and select Guest Options
3. Select Change automatic sign-out date
4. Navigate the calendar and choose a new date
5. Select the highlighted Checkout button to confirm the date
   

Furthermore, if the issue persists, we would like to have your Roku device/TV information so that we can coordinate this with our Roku-appropriate team. Kindly provide us with the following: 

• What is the OS version and model of your Roku device?
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Regards,
Riamie