Features, settings & updates

[Dapirate]

Following, as I have the same issue. It seems to last longer if the power save features are disabled but after a while, the Roku enables the power save again and the checkout is reverted back to Dec 31st. Very odd behavior.

[Sandyside]

Following as well. Mine are new (August) 4k sticks and have done this since I installed them. Mine are receiving power from the TV’s USB port versus a wall jack. I thought this might be a result of losing power when the tv is shut off but haven’t had a chance to test. 

[RokuRiamie-D]

Hi @Sandyside @Dapirate,

Thank you for posting in the Roku Community!

We understand that you are already having an issue with the Guest mode on your Roku devices/TVs. We would like to coordinate this issue with our Roku-appropriate team for review so kindly provide us with the following details:

• What is the OS version and model of your Roku device?
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

This information will help us to investigate your issue further. We look forward to your response.

Regards,
Riamie

[Jay43]

Hi @RokuRiamie-D,

Here’s the info for two of my devices that were exhibiting this behavior today. 

#1:

Model: 4802X - Roku Ultra

Software version: 13.1.4 • build 1510-C2

GC version: 12.2.22

Timestamp: 2024-10-06T18:41:55Z

Tracker ID: RV-402-881

#2:

Model: 4802X - Roku Ultra

Software version: 13.1.4 • build 1510-C2

GC version: 12.2.22

Timestamp: 2024-10-06T18:48:00Z

Tracker ID: 49-402-888

[RokuRiamie-D]

Hi @Jay43,

Thanks for the update!

We appreciate you for providing the details precisely. Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this. 

Please feel free to let us know if there's anything else you would like to address. We would be more than willing to assist.

Regards,

Riamie

[CanadayComfort]

I’m having the same problem at my Airbnb. I have to manually exit guest mode for all of my TVs every time someone checks out. When the guest attempts to exit guest mode, they get a message that says “oops. There was a problem connecting to the server. Please try again later.” I’ve been having this issue for at least three months. It definitely undermines the main value of having Roku devices in a short term rental. Really looking forward to a fix.

[GaeaTeam]

Exactly the same issue Im having.  Is your sign out date set to Dec.31 all by itself. 

[GaeaTeam]

Same issue

[GaeaTeam]

Identical issue. Tech-support is useless. 

[GaeaTeam]

Spoiler

Identical issue