Features, settings & updates

[Grumpa8637]

Using Streaming Stick+ on living room TV, updated itself yesterday and now anytime we pause a show it reboots. It's showing version 11.5. Our other three TV's each using Roku sticks are showing version 11.0 and no problem. I tried unplugging Roku stick from both tv & power after online chat support suggestion, let sit overnight but still have issue. All Streaming channels show current up to date. Any suggestions? TIA

[RokuMary-F]

Hi @Grumpa8637,

Thank you for reporting this issue to Roku Community!

I have a few questions to better understand the behavior you are seeing:

1. Which streaming channels are you experiencing this issue on?
2. Does this happen on all movies/shows or just specific titles? 
3. Do you observe this behavior while using any other channel(s) on your device? 
4. What troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[Grumpa8637 · Accepted solution]

Problem was occurring on any channel. Tried online chat support again and appear to have corrected by selecting "system restart" although it took several restarts to take effect. 

[RokuMary-F]

Hi @Grumpa8637,

Thanks for the update!

We're glad it is now working. If you have any other questions or concerns, please let us know.


Best regards,
Mary