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[Toddwrtr]

Then why is Roku admitting this is their problem, then? Why are they handing out time estimates of 2-3 months from now?

[Toddwrtr]

And no more Dolby Vision on HBO Max.

Which service is next - Netflix? Disney+?

[OwnerofDevices]

You don't seem to understand that it is the channel development that is responsible for the changes in their systems and not roku.

[Ello2022]

@Toddwrtr  You do realize the response you got was just a robotic canned response. unless you can actually talk to a Roku developer that admits it’s something on their end then you’re gonna get nowhere. If the problem was on Roku then it would affect every single channel across-the-board. It is up to the app developer to fix bugs that are in their app. The HBO Max app has been filled with bugs for a very long time across all platforms. If they company has a bug in their channel on Roku it is up to that company to fix it not Roku. You’re asking for Roku’s to come out with a blank a dead fix across all channels and that is not the issue here. The issue is with a specific channel therefore it is up to the channel developer to fix it. I’ve seen your responses in Paramount and on Facebook. Although I do agree with you to a certain extent you’re barking up the wrong tree. You’re getting generic responses from Paramount and Roku’s for people that aren’t even on the development team. Do you think Apple would really care if your Facebook is not working properly on iOS? No. It will be up to Meadow to fix it to run properly on iOS. 

[MilesT]

True 99% of the time.

Very occasionally the platform developer will make the change to correct/revert behaviour that isn't used by every channel/app but impacted just a few.  Likely to be a negotiation between platform dev and channel dev, justified on different interpretation of docs or undocumented behavior that worked then it didn't, but is agreed as reasonable expectation.

Very much the exception that tests the rule, but that'sa possible scenario.

As we aren't in those conversations, and neither is support, we will never know the true story. Just need to wait for someone in the "ecosystem" to fix it. 

[MADx]

I'm on Version 10.5 and my HBOMax Dolby Vision broke today.

[jed2]

I noticed this too, in addition to the greater problem for some of us with channels not even working.

[jed2]

So far, for a number of users, channels have entirely stopped working.

[atc98092]

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@MADx wrote:

I'm on Version 10.5 and my HBOMax Dolby Vision broke today.

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That's something HBO has to resolve. There's no issue with the Roku OS and Dolby Vision with other channels. I've tested Vudu, Movies Anywhere and Netflix, as well as a couple of DV test clips I have, and DV played just fine. 

Unfortunately, HBO has a poor track record of supporting their apps on all devices, not just Roku devices. 

[atc98092]

Just a note: Roku has released a version update and the problem with older devices not reading NTFS USB drives appears to be fixed. That was the one major bugaboo that 11.0 seemed to have. Now it's just a few specific channels that need to be fixed, and that's not something Roku can do. It has to be done by the 3rd party channel developer.