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No audio with New Roku Ultra

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I am having issue with 2 Roku Ultra devises that are hooked up to my Sony TVs.  There is no audio when I turn on the TV the following day. It doesn't matter if I am trying Sling, Prime, Roku. I have to do a "system restart" each day to get sound. This has been happening daily. I tried the suggestions from Roku with "Stereo" settings etc. but nothing works. There is no problem with video, just audio.

Any suggestions? Thank you

 

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RokuERey
Community Moderator
Community Moderator

Re: No audio with New Roku Ultra

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Hi @Marksonyman,

Welcome, and thanks for reaching us here in the Roku Community!

We understand that you're having an audio issue with your new Roku Ultra, and we'd like to be of support here and see how we can better isolate this.

Do you have any external audio speakers attached to your TV? We recommend trying to use a different HDMI input to see if that makes a difference.

Or we would recommend to take a closer at some troubleshooting provided by our support page here: What to do if you do not hear sound from your Roku® streaming player.

We hope this helps!

Thanks,
Rey

ERey.
Roku Community Moderator

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RokuERey
Community Moderator
Community Moderator

Re: No audio with New Roku Ultra

Jump to solution

Hi @Marksonyman,

Welcome, and thanks for reaching us here in the Roku Community!

We understand that you're having an audio issue with your new Roku Ultra, and we'd like to be of support here and see how we can better isolate this.

Do you have any external audio speakers attached to your TV? We recommend trying to use a different HDMI input to see if that makes a difference.

Or we would recommend to take a closer at some troubleshooting provided by our support page here: What to do if you do not hear sound from your Roku® streaming player.

We hope this helps!

Thanks,
Rey

ERey.
Roku Community Moderator
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