Features, settings & updates

[Mgunner641]

Ok,the email on my TV has been hacked, I've have changed it with my new Google,email and phone however y'all keep the link with a new code,to the old account,I need y'all to send it to my new email or something different because I will not receive mail on the email that's on the Roku tv

[RokuJechealR · Accepted solution]

Hi @Mgunner641,

Welcome to the Roku Community!

We appreciate your patience regarding this matter.

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device.

In addition, we recommend rebooting both your wireless router and your Roku device.

Keep us posted, and we'll continue assisting from there if needed.

All the best,

Chel