Features, settings & updates

[Me52]

With code 006. What if all you have is a Verizon wireless internet box. No other source of internet. Signal strength says excellent. #roku. I am attempting to purchase a movie to rent. Many charges, but no movie due to this error. You guys can do better.

[RokuERey]

Hi @Me52,

Greetings from the Roku Community

We understand that you're experiencing an error updating your device. We'd like to know how we can help.

Have you tried using an alternative network, such as a mobile hotspot, to see if you're able to update your device?

If the issue persists, could you provide us with the serial number of the device that has the issue? We'd like to take a closer look.

Thanks,

Rey

[Me52]

If you read my complaint. I only have a Verizon wireless internet box. No other internet. The box was turned off and restarted. Did this with the Roku as well. Your response was not effective in solving any issues. This far.. please try again.

[Me52]

Serial 2108GNA001774A01511 

Not easy when this things against a wall.

[Me52]

I responded and then responded again with the serial number. Do you have any resolve for my situation?

[renojim]

@Me52, that's not the serial number he wants.  Look for the Roku serial number displayed under Settings->System->About.

[Me52]

Serial: X00000751PTL

This is the one inside Roku. Sorry, I did not realize there was another serial number.

[makaiguy]

Roku is not real consistent re where they put the serial number and where they put the device number. 

[Me52]

Do we have any resolve for this situation?

[RokuAnjelie]

Hi @Me52, 

Thank you for posting here in the Roku community!

We understand that your TV is displaying code 006. However, in order to provide you with further assistance, we require additional information.

• How far is your device from your network router?
• Do you have cellular data so we can try connecting your device to your hotspot?
• How many devices do you have connected to your network right now?

If the issue still persists, we highly suggest contacting your internet service provider for further assistance.

Thanks,

Anjelie