Features, settings & updates

[Ahern]

I have never created a PIN for my roku. I decided to add one, however when I go to create a pin and choose a preference (that requires a pin), It wont accept and create a pin no matter what 4 digits I use. 

[DBDukes]

@Ahern 

It could be that some glitch exists in your browser. So, log out of Roku. Then clear all cookies that contain "roku"

Next, close you browser, then shut down your computer. Do not reboot the computer, actually shut it down.

After 30 seconds or so, power up and launch your browser, logging in to https://my.roku.com

Then attempt to add a PIN.

If that doesn't work, check to see what browser extensions you have. Disable them all and repeat this process.

[Hannah-Roku]

Hi @Ahern! As @DBDukes said, clearing the cookies from your browser is a great place to start. But, just in case, we'll go ahead and reach out to you privately here on the Community to check up with you. Keep an eye on your inbox, we'll be in touch soon. 

[kjr314]

Hello, 

I'm having the same issue. Has this been resolved? 

[Alex-Roku]

Hey @kjr314, we see you are having issues setting up your PIN. We recommend trying the steps above given by @DBDukes if you haven't already. If you are still having trouble afterward, no worries! Send us a private message and we would be happy to assist and look into this issue further.

[Wombwizard]

SAME ISSUE.  Every suggestion tried.  Why aren't you people available to help??????

[DBDukes]

@Wombwizard 

It works for me. Therefore there's something on your end. So, if you really want help, we'll do our best, but we need your cooperation.

First, tell us what steps you're taking on your computer to set the PIN. What do you do and what is the result? Each step will be helpful.

Beyond that, what operating system are you using on your computer? Version and build.

What browser are you using? Version and build.

What extensions are installed on your browser?

Once you provide that, we can figure out where to go and get your setup working as it should.