Features, settings & updates

[Anonimo1]

Hello, when I connect my Roku Express through the Alexa Amazon skill, it detects devices and it does not detect my Roku. I tried several ways to solve it. I tried to verify if they are connected to the same Wi-Fi network. Verify that the Roku is on the latest version. activate and deactivate the skill restart my roku and alexa the roku express if it appears in the roku application but not in alexa I don't know how to solve it

[RokuEmmanuel-D]

Hello, @Anonimo1.

Welcome to the Roku Community!

Thanks for sharing the issue you're experiencing with your Roku Express not connecting to your Alexa. We're here to help you fix this. 

 We might need to...

• Check your Roku account

  Make sure your Roku device is linked to your Amazon account. You can check this by going to Settings > System > About. 

Let us know what you find out. 

Thanks,
Emman

[Anonimo1]

if it is on the same account @RokuEmmanuel-D 

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Anonimo1.

Please monitor your inbox as we have sent a private message. We look forward to seeing you there.

Best,
Emman