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My new ultra is stuck on channel update

Brand new ultra that has been factory reset, router rebooted, and nothing works. It just sits at channel update and WILL not proceed. Help! Even tried different network

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Re: My new ultra is stuck on channel update



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Community Moderator
Community Moderator

Re: My new ultra is stuck on channel update

Welcome aboard here in the Roku Community, @Newdevicefailed.

We understand that you're having difficulty setting up your Roku Device, which is stuck on Channel update. We're glad to take a closer look at it.

The timing of channel updates relies on the strength and stability of your internet connection. If your internet strength fluctuates, it may affect the timing of the updates. For us to isolate the problem, kindly do the following steps:

  • Try connecting your Roku Ultra to the Mobile Hotspot.
  • Also, try pressing the Reset Button for at least 10 seconds to ensure it was reset.

Try these steps to see if they improve your current situation. For more comprehensive details on improving your connectivity, visit this support article: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device
Keep us updated just so we'll be kept in touch with your concerns.

All the best,

Roku Community Moderator
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