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Bwquint
Newbie

Missing tiles / icons on Home Screen

Didn’t work

Labels (1)
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56 REPLIES 56
JasonCoon
Reel Rookie

Re: Lost icons on Home Screen

New Roku user, just setup a Roku Express HD and I’m having the same issue with some channel icons not showing, instead end empty “missing image” placeholder is there.  The channels still work, they are just missing the icon.

RokuERey
Community Moderator
Community Moderator

Re: Lost icons on Home Screen

Hi @JasonCoon,

Welcome to the Roku Community!

We appreciate your report on the issue. If you haven't attempted any troubleshooting yet, please try performing a system reset on this device using your Roku remote.; navigate to Settings > System > System restart. Then try again to see if that helps.

Let us know if there's anything else we can do to further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator
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Bwquint
Newbie

Re: Missing tiles / icons on Home Screen

Has this issue been resolved I have brand new Roku TV and only a few of the tiles have the icon graphics. The rest of the tiles are a generic tile. 

what’s the solution???

 

image.jpg

Jdhjab
Channel Surfer

Re: Missing tiles / icons on Home Screen

Tried twice and still have the same issue.  Thanks for trying to help. 

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Jdhjab
Channel Surfer

Re: Missing tiles / icons on Home Screen

This has to be done is settings / advance settings/ factory reset. 

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Jdhjab
Channel Surfer

Re: Missing tiles / icons on Home Screen

IMG_5812.jpeg

 

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RokuERey
Community Moderator
Community Moderator

Re: Missing tiles / icons on Home Screen

Hi @Bwquint,

A warm welcome here in the Roku Community!

We appreciate you for getting in touch and sharing extra details on this issue with the missing channel tile.

We recommend restarting the Roku TV system. Navigate to Settings > System > Power > System restart, then try again to see if that helps.

If the issue persists, please report back and share a Tracker of it with us. Here's how to get it > Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be looking forward to your update.

Thanks,
Rey

 

ERey.
Roku Community Moderator
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Jdhjab
Channel Surfer

Re: Missing tiles / icons on Home Screen

IMG_5812.jpeg

 

marykhines0727
Reel Rookie

Re: Missing tiles / icons on Home Screen

This is happening to me.  I have done all of the recommended trouble shooting  including a factory reset.  Still having the problem!  

ISSUE ID:  17-207-210

Tracker ID info:

Model 3810X Roku Streaming Stick+

serial number: YH00CC270717 (21503C270717) software version:12.5.5 . build 4174-50 gc version 11.5.25

timestamp:2024-05-23 23T21:30:16Z