Features, settings & updates

[greenbay11]

Has anyone done a factory reset on a regular Roku Ultra and had it zap all of its features away?
All I have left under HOME is:  STREAMING CHANNELS and SETTINGS.  No search. No search feature and no way to add channels.

[greenbay11]

I have done 3 new updates since this has happened and they have not fixed the problem. I have done another factory reset also. Nothing has worked. What has happened?

[greenbay11]

Has anyone done a factory reset on a regular Roku Ultra and had it zap all of its features away?
All I have left under HOME is: "STREAMING CHANNELS" and "SETTINGS". No search. No search feature and no way to add channels. It used to have 7 or 8 features here. Now very unusable. This happened one week ago and I have added several updates since then to no avail.

[RokuRiamie-D]

Hi @greenbay11,

Welcome to the Roku Community!

Thank you for expressing your concern regarding the missing features on your Roku Ultra after doing some factory reset. No worries, we are here to assist you.

Could you please specify whether you are currently located within the United States or outside of it? This information is important, as being outside the United States may affect your Roku device features, given that the Roku streaming platform primarily operates within the United States.

We look forward to your response.

Regards,
Riamie

[greenbay11]

Yes I am in the United States.

[greenbay11]

Yes In the USA,  I took a recommended factory reset and that is what it did to me. Also I have just did the latest Roku update and again no improvement.  I would very much appreciate some help with this.

[RokuRiamie-D]

Hi @greenbay11,

Thank you for the response!

We appreciate the troubleshooting steps you took to fix the issue. We would like to take a closer look at it. Could you please tell us where did you create your Roku account?

Thank you for your cooperation. Please keep us posted.

Regards,
Riamie

[greenbay11]

In the USA.  I bought the Roku directly through the Roku site $139.00.

Is this unit defective then?

[greenbay11]

Riamie D., Roku Community Moderator, Why would a factory reset do such a thing? Is there a fix for this? Or should we all start buying Amazon Fire products?