Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tucker09
Newbie

Ladies voice is annoying. How do I get her to shut

Jump to solution

Lady's voice announcing programs, how to get rid of this?

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Ladies voice is annoying. How do I get her to shut

Jump to solution

There are two separate systems that can produce voices overlaying the audio.

Voice announcement of Roku menus, button presses, etc.
A feature called Screen Reader (renamed from Audio Guide in Roku version 10.5) announces where you are in the Roku menus for the benefit of the visually impaired. At some point you may have hit the * key on your Roku remote four times in a short period of time. This is a shortcut that toggles the Screen Reader / Audio Guide feature on and off, so four quick presses of the * key should toggle this feature back off.

To deactivate the four-* trigger shortcut altogether use menu path Settings > Accessibility > Shortcut (in the Screen Reader or Audio Guide section) > Disabled

Wrong language or verbal description of action on screen when watching program
Some programs contain multiple audio tracks that can be selected, such as different languages or verbal action descriptions for the visually impaired.

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented. These options may vary from channel to channel, depending on which are supported by each individual channel.

But more and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

4 REPLIES 4
tucker09
Newbie

Re: Ladies voice is annoying. How do I get her to shut

Jump to solution

how do you get rid of lady's voice?

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Ladies voice is annoying. How do I get her to shut

Jump to solution

Hi @tucker09,

Welcome to the Roku Community!

We understand that you have a query about the screen reader that you'll want to turn off. Would you mind elaborating if the issue you'll be experiencing happens within a specific channel or regardless of the app you launch on your device? Is it also occurring on your Roku home screen? In addition, what troubleshooting steps have you already taken to try to resolve the issue?

With more information, we can assist you further.

All the best,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
makaiguy
Community Streaming Expert

Re: Ladies voice is annoying. How do I get her to shut

Jump to solution

There are two separate systems that can produce voices overlaying the audio.

Voice announcement of Roku menus, button presses, etc.
A feature called Screen Reader (renamed from Audio Guide in Roku version 10.5) announces where you are in the Roku menus for the benefit of the visually impaired. At some point you may have hit the * key on your Roku remote four times in a short period of time. This is a shortcut that toggles the Screen Reader / Audio Guide feature on and off, so four quick presses of the * key should toggle this feature back off.

To deactivate the four-* trigger shortcut altogether use menu path Settings > Accessibility > Shortcut (in the Screen Reader or Audio Guide section) > Disabled

Wrong language or verbal description of action on screen when watching program
Some programs contain multiple audio tracks that can be selected, such as different languages or verbal action descriptions for the visually impaired.

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented. These options may vary from channel to channel, depending on which are supported by each individual channel.

But more and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
DBergendorf
Channel Surfer

Re: Ladies voice is annoying. How do I get her to shut

Jump to solution

Do you need a screen shot, too? My name, date of birth, and my parents' medical history?

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.