Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Issue report tracker element roku tv

My Element roku tv won't update and just goes to an issue report tracker screen.  Shows  model: D805X -ROKU TV, Serial number.  X000700SM7HKX (S06H50AM7HKX), Software version: 11.0.0 build 4193-CJ, Timestamp: 2022-5-08T03:24:56Z, please use issue ID KX-183-085.  

It won't even go to home screen.


Re: Issue report tracker element roku tv

My tv acting up 

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Roku Employee
Roku Employee

Re: Issue report tracker element roku tv

Hi @Iankapostins @Terrihunter561

Thanks for reaching out here in the Community.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? What are the troubleshooting steps you've tried? 

Please let us know. We'd like to know more about how we can help.

All the best,

Kariza D.
Roku Forum Moderator
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