Features, settings & updates

[Tom42]

Hopefully all our returned Rokus will get someone's attention. Sending mine back to Amazon this week.

[Dscoggins]

Has anyone tried the non express version? I’m thinking of getting that one instead IF it has been confirmed to work with airplay. 

[gjnesmith]

The issue is:  airplay will not connect as it will not accept the 4 digit pin code.  when does the issue occur?  every time I try it with an IOS or mac device.  Ive tried 3 Iphones, all running different versions of IOS, mac version of OS is: Sonoma 14.6.1

OS-415-797, model 3941x2- roku express 4k+, serial x02200A7370s, software ver 14.0.4, build 12221-e4 GC ver 12.4.17, time stamp 2024-10-15T17:57:49Z

Its clearly an issue with Roku and Apple, as a windows laptop will connect fine.  haven't tried android as I don't own one.

Now is there a developer working on this?  do the other versions of Roku have the same issue?

Thanks

[RokuReynan-L]

Hi, @gjnesmith.

Greetings from the Roku Community!

Thanks for providing us with the details that we needed. Our appropriate team would like to know what is the iOS software version of your phone.

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.

We'll wait for your response.

Regards,
Reynan

[Gc0312]

I have IOS 17.7

Glenda

[Skeye]

Hi,

I recently bought two Roku Express 4k's today as I had one in the living room since I wanted to expand on where I watch stuff. Airplay works with the first (2-year-old) Roku Express 4k but not with these new two (from today). Tested with 5 devices, it prompts a code for airplay, you type it in and say it is incorrect even though it is.

I've tried restarting the router, and the device. I factory reset the devices, tried a custom password (says the same), turned airplay on and off and more but no methods work.

[Skeye]

To add on, every device is currently up to date

[RokuRiamie-D]

Hi @Skeye,

Welcome to the Roku Community!

Thank you for letting us know that you are having an issue with your new Roku Express 4k that is not working with the Airplay code. We would like to coordinate this with our Roku-appropriate team.

Could you please provide us with the following information about your Roku device and mobile device:

• Model and OS/iOS version of your mobile device:
• OS version, serial number, and device ID of your Roku Express 4k (This can be located by going through Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Troubleshooting steps that you have taken in trying to fix the issue.

Providing these details will help us to further investigate the issue. We look forward to your response.

Regards,
Riamie

[hpb]

I’ve been trying to set up AirPlay to mirror my MacBook screen using a Roku Express 4K connected to my 27-inch BenQ monitor. AirPlay is enabled on the Roku, with the “Require Code” option set to “First Time Only.” When I attempt to extend the display from my MacBook, sure enough the "Roku Express 4K" appears in the list and when I select it, I’m prompted to enter the code displayed on the monitor. After entering the code, I get an “Incorrect code” message, and it keeps asking me to enter the code again. No code seems to be accepted, and using the password option doesn’t work either. Can anyone help me solve this issue? 

Roku model: 3941X2 - Roku Express 4k+

Software version: 14.0

[pabp]

Same issue here! I just brought a brand new Roku Express just because it has AirPlay and to my surprise it is not working. Probably if there is not an update by Roku I’ll probably return my device.

Also for me is the same story, the iOS device shows a window asking for the airplay code and it does not matter what you write, it keeps popping again and again.

Even HomeKit isn’t working. It only shows a window saying that the code is invalid

Model: 3940EU2 - Roku Express 4K

Serial number: X022000RGRGF (SOHGK46RGRGF)

Software version: 14.0.4 • build 12221-E4

GC version: 12.5.25

Timestamp: 2024-11-04T21:39:30Z

Issue ID GF-444-819

iPhone and iPad version iOS 18.0.1