Features, settings & updates

[jerankin2]

I'm also having trouble with the icons vanishing tonight. I've been able to recover them by clicking on the right hand panel, which still displays a program ad. That activates Roku Channel, and all icons are back when I exit. Just started tonight.

[tv529]

On my TV, I now have 3 columns again! Thanks, Roku!

[Junglecub2004]

Wish I could change mine from 3 to 4

[renojim]

You all have to be patient.  Roku doesn't do anything quickly.

[walkoffhomerun]

You eant to stick with 4 columns for now because the 4 column issue started about a week ago, quickly went back to 3 columns and that is when the much bigger issue started with the app icons not showing or being grayed out and live tv channels missing. This whole issue started with rokus ill fated mistake of going to 4 columns of icons then switching back to 3 and then all the icons disappeared.

Effectively making thr TV's and streaming players bricks and approaching class action legal action territory and roku cant seem to fix it even after publishing a statement 2 days ago they resolved the problem... But haven't. 

Lots of expensive TVs unwatchable right now

[jerankin2]

I had the vanishing icons problem. I unplugged the entire TV, waited awhile, then plugged it back in and switched it on. After it went through a lengthy reboot, I still had vanishing icons. However, I discovered that switching the TV off and on while on the home screen brought them back. After using that trick awhile, it all stabilized. It's only a workaround, but at least it keeps the unit in shape to watch. That may or may not work for others.

[jimsz]

This once great company has gone right down the toilet. It really is time to look at the Apple TV.

[djkdlhsfjk4489]

I also suffer from this issue.  It popped up on all 4 of my devices within 1 day of each other.

As a long time supporter of Roku devices (I've purchased 14 over the last 12 years for multiple screens), I am dismayed at the number of recent issues with the device OS configuration management.  I realize that we (the consumers) don't "pay" monthly fee's  and so cannot necessarily expect a "premium" experience, but these latest issues speak to a larger internal issue that appears to be plaguing all aspect of the operational consumer environment.  Bad or unrequested change can be worse than no change.

I've been test driving an alternative to Roku for the last couple of months, and though a more expensive option, it is a far more stable experience.  I'm sorry to say I will leave the Roku community for the foreseeable future.

I wish everyone the best of luck getting this latest issue resolved!

[walkoffhomerun]

Everyone has to understand Roku started as a little stick device to plug in to TVs 15 years ago to get functionality to dead TVs and then many TVs started to have all the functionality built in Roku had so Roku went to an integrated software system into TVs and now that every TV is app driven there's really no market anymore for Roku so Roku is just like any other tech company right now trying to become a content provider versus a technology company and if you notice companies like TCL they have publicly begun to migrate away from the Roku operating system in favor of the AndroidTv operating system and so their market share is slipping and will continue to slip as more new TVs are made so they have to focus on content which is why they bought This Old House and are trying to create or pay for content on their own. So my guess is R&D and yech support is not the priority anymore and instead money and focus are going into content.

[SuperDodgerDog]

Just downloaded a new system update and it fixed my home screen display. Three rows, correctly sized.