Features, settings & updates

[MichaelHughes]

I have been sieeing duplicate caption lines for years.  The top line is much wider than the lower, causing it to flash for a much shorter time.  It is terribly distracting since I am always tempted to try to read both lines at one.  FYI, Power restart did not help at all.  If I cannot fix this, I will move away fromo Roku..  I just cannot understand why Roku is not aware of this issue.

[RokuTakashi]

Hi, @MichaelHughes 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information to us, and we'd like to take a closer look at this. Kindly provide the details below so we can better understand the issue and assist you further.

• On what channel is the issue occurring?
• Is this issue happening to all of the contents on that channel?
• When did you first notice the issue occurred?
• Can you provide us with an image referring to the issue?

Once we have the details above, we'll be able to review this case and take further actions to address the issue at hand.

Your response would be much appreciated.

Best wishes,
Kash