Features, settings & updates

[MC-160]

Why is the Hallmark Movies and More Live TV channel, 387, on all my Roku devices not coming in clear? It’s all pixelated

The other stations are fine, just the Hallmark Live TV station 

[RokuAnjelie]

Hi @MC-160,

Thank you for posting here in the Roku community!

We are sorry to hear you are having trouble regarding your Hallmark Movies. Here are some steps that may help resolve the issue:
First, navigate to the channel tile on the Roku home screen and press the * key on your remote. Choose 'Remove channel.' Then, restart your device by going to Settings>System>System restart. Once your player starts up again, go to 'Streaming Channels' on the Home screen and add the channel again. Additionally, we recommend refreshing your home network connection by rebooting your wireless router and internet modem if you are experiencing issues with channel-loading content.
Please let us know if this solution works for you. We are here to assist you in any way we can.

Thanks,

Anjelie