Features, settings & updates

[206gray]

Same issue here

[Thenestchile]

Same issue here. Its not worth to have Roku if guest mode doesn’t work, only use it for this.

[MikeWalker]

Me too - ROKU, do you have an issue on this that we can track for the resolution?

[Florida-Rentals]

We moved to ROKU for all of our properties only because of the availability of Guest Mode! One of the issues our guests are having is that when the box is in "weird mode," they can't sign out of guests mode and delete the logins they added, which is resulting in complaints and service callouts. ROKU!? ARE YOU LISTENING?

[Jay43]

Does Roku support participate in this forum?

[Jay43]

I saw that @RokuJechealR responded to a similar guest mode issue. Maybe they can weigh in/get this issue to the right people?

[Florida-Rentals]

Well, this is their forum, so I guess, perhaps mistakenly, that they monitor it. 

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

We are glad to have you reporting the issue of your Roku streaming devices. For us to further assist you, we would like to know the details below:

• When did you start to experience this issue?
• What troubleshooting steps have you taken so far to try to resolve the issue?
• What is the OS version and model of your Roku device?
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Providing this information will help us investigate the issue more thoroughly. We look forward to your response.

Regards,
Riamie

[Florida-Rentals]

Thank you for replying, Riamie!

A couple of months ago, we noticed guests adding profiles to our personal streaming accounts on paramount+ and Hulu and confirmed that there was a problem a week ago when visiting one of the properties.

The properties have a mix of TCL and Philips ROKU TVs and ROKU ULTRA boxes.

We made sure the software was up to date, and it was. We rebooted the units and switched out and back into guest mode. We set the check-out date to the next day a couple of days in a row to test with the same results. We also performed a factory reset and re-registered the six devices in the one property to a new ROKU account. The problem persists.

Since we are not physically at the properties, we will try to recreate this issue on one of our personal devices and report back. Hopefully, others can do the same.

[RokuRiamie-D]

Hi @Florida-Rentals,

Thank you for the response.

Thank you for providing additional details about the issue with your Roku Streaming device in Guest mode. We appreciate the troubleshooting steps you have taken to try to fix the issue. Please provide the details mentioned above so that we can coordinate this issue with our Roku-appropriate team.

Thank you for your understanding and cooperation.

Regards,
Riamie