Features, settings & updates

[Cline]

I recently broke my tv and won't get another till Oct. They tried to charge account only to realize I needed to contact them . Anyone have a working phone number. Please and thank you.  

[RokuArjiemar · Accepted solution]

Hello! @Cline,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us about your inquiry. We're pleased to assist. 

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

Thanks,

Arjiemar

[donna41illinois]

i have a problem with you guys you are getting paid two time from me. one from my account and one from capital one. and i have told you i only want paramont and not the other one you are chargeing me 11.98 and that is not right

i would like to get you guys to call me and get it rigfht  or i will just shot down and you wont get nothing i will just keep peacork 

[donna41illinois]

i dont want you guys getting paid from capital one i dont have money on my card

[RokuArjiemar]

How are things? @donna41illinois,

A friendly welcome from the Roku Community!

We're sorry you are being billed twice for the same channel. This is not the type of experience that we hoped for. 

In this situation, contacting the Roku account and billing team for direct assistance would be best. 

Please don't hesitate to contact them for help with your payment and account-related concerns. They will be in a better position to address your specific situation.

Thanks,

Arjiemar

[iheartpugs]

How do I contact the account and billing department? I have searched Roku.com for a couple hours without success looking for a customer service phone number or email address or any opportunity to communicate with a person.  This is as close as I have gotten. Please provide details or a link to contact the A&B department. Thank you in advance for information provided.

[renojim]

You have to start at https://support.roku.com/contactus .  If you're lucky, you can get to a chat option.  I'm not sure how lucky you'll be on the weekend.  Choose the option for "Account, billing & subscriptions" (or something like that).

[Debraweick1]

I need live person please 

[jamieeight8-]

I need help my tv is black and the red light is on but it blinks and when I try to turn it on it won’t and the problem isn’t the remote 

[renojim]

@jamieeight8-, who made your TV?  If it's Roku, contact support at https://support.roku.com/contactus.  If it's TCL, Hisense, onn, or one of the may other manufactures, contact their support.

Where to get support for your Roku TV™ | Official Roku Support