Features, settings & updates

[greghay11]

Will not update keeps going to blank purple screen. 

[blogan03]

We are having the same issue. How was it resolved?

[RokuJohnB · Accepted solution]

Hi @greghay11 @blogan03,

Thank you for your first post here in the Roku Community!

We will be delighted to assist you further with this issue you had with the Roku device, which was giving you error code 004. Please check out this support article here on how to fix Roku streaming device update problems.

Best regards,
John