Features, settings & updates

[1556]

Everything I play, the closed captions start. Even if I turn them off they come back on after a moment or two. I went into the main settings and it continues. Where do I go from here? It's annoying. We have 6 rokus and 2 roku TVs. Have not added anything for at least 2 years. This has been happening for at least a month.

Thank you

[RokuJechealR · Accepted solution]

Hi @1556,

A warm welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing with the Closed caption features on your Roku device. We're here to help.

If Roku's closed captioning doesn't turn off, you can check the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off.

Please note that most channels and apps have their own settings and will override the settings in Roku menus. Check each channel's individual settings and turn off captions. Some channels manage their own content programming, including closed captions and subtitles on content. Reach out to the channel if changing the captions on the Roku settings does not resolve the issue.

For more detailed information, see this link: Turning closed captions on or off.

We hope it helps. Feel free to keep us posted, and we'll continue assisting you further.

All the best,
Chel

[speedball0622]

DOES NOT SOLVE THE ISSUE

Iid like to throw the POS TV onto the street

[micki78]

The captioning is testing us!  Just one of our tv's started this captioning on its own.  It shows "off" on Roku settings and "off" on Samsung settings, yet it continues.  I saw that three channels were mentioned as having their own captioning, but we don't use any of them.  I spent 30 minutes with Samsung rep to get help, but he determined it was not Samsung.  I'm out of ideas and patience - could you please suggest a solution.  Thank you