Welcome, @RoniBP.
We're thrilled to have you join us in the Roku Community!
We acknowledge that you have been experiencing trouble with your device's Closed Caption feature randomly shutting off, requiring you to reset it every time you want to use it. We're happy to help you with your concern.
If you find that Closed captions are disabled across all channels on your Roku. To address this issue, you can follow the troubleshooting steps provided below:
- Check that closed captions are enabled in your Roku device's settings. To do this, go to Settings > Accessibility > Captions mode and make sure it's set to " Always On."
- Make sure that the closed caption settings are enabled for each individual channel. Some channels have their own closed caption settings that may override the device's settings. After playback begins, press the Star * on your Roku Remote to open the Options Menu. Scroll and select Closed Captioning. if you are experiencing an issue with closed captioning on a specific channel, it is better to contact the channel provider directly to check if the feature is available.
Please keep in mind that closed captioning may not be available for all channels. For more comprehensive information, feel free to explore the support FAQ on How to activate closed captioning.
Feel free to refer to the following information whenever you need it. If you have any further questions, please don't hesitate to reach out.
Warm regards,
Emman
Emmanuel-D.
Roku Community Moderator
