Features, settings & updates

[llfull60]

My close captioning on my TLC Roku TV keeps switching to always on when I have on mute selected. It happens when I turn off TV and turn it back on later. 

[RokuArjiemar · Accepted solution]

Hello! @llfull60,

We appreciate you for posting,

Thank you for getting in touch with us about closed captioning. We're pleased to assist.

You can often fix Roku closed captioning that won't turn off by checking the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off. 

Regards,

Arjiemar

[Robow]

I have this same problem.  I set off on captions setting and every time you turn the tv off or change to a different network they come back on

[dy4]

Your suggestion doesn't work.  Screen says it is off but the closed captions remain.  Now what??

[LOP1006]

Your solution doesn’t work.  I never turned them on !  Now they won’t go off !  I’ve made sure the CC is OFF 5 times and they won’t turn off.  

[LOP1006]

Your solution doesn’t work.  I never turned them on !  Now they won’t go off !  I’ve made sure the CC is OFF 5 times and they won’t turn off.  Please help !!

[Takro]

Just started this morning! Never turned them on, and I have turned them off 5 times. Pops right back on. Driving us crazy! Is Roku broken?