Features, settings & updates

[SirMatthewKBE]

I have tried adjusting the closed captions at Amazon Prime on the web, but apparently that doesn't affect the Roku settings? On all of the other apps I use (Pluto, Hulu, Britbox, Disney+, PBS Passport) the captions are the correct size, but on Amazon Prime they are HUGE! I have to change the settings when I switch to Prime and then back if I switch to a different app.  Is there a way I can fix this? I've reset my Ultra 4801RW and it didn't change anything.   

[RokuJohnB]

Hi @SirMatthewKBE,

Thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you have taken so far. No worries; we'll be more than happy to assist you further with this issue you had with the Amazon Prime channel since the closed captioning is huge. Please try updating the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "check for updates."

If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please let us know.

Best regards,
John

[SirMatthewKBE]

Thanks.  I'll try that.