Features, settings & updates

[Califdan]

HI,

Been using Roku box  for many many years, always with CC turned on.  Starting yesterday (3/14/2022) closed captioning stopped working on all my regular services except Netflix.  I checked the Roku settings to assure that the Captioning was set to always but that did not fix the problem.  I checked priror episodes that have already been watched with captions but they now do not show captions.  The services I use with Roku in addition to Netflix are Acorn, Britbox and PBS Passport.

Any suggestions will be helpful.

Thanks -- Dan

[RokuDanny-R]

@Califdan

Thanks for the post.

During playback, have you tried checking to make sure the close captions are turned on within the app itself?

Please keep us posted what you find out.

Thanks,
Danny

[Denisecft]

I'm having the exact same problem starting around the same timeframe.  I can manually turn on CC ON ALWAYS and watch one episode on HBO, Netflix, etc and when a new episode begins or I switch to another show,  all the CC settings in both the ROKU app and the streaming app, like HBO revert back to OFF and I have to manually turn then on again. Itried what Danny suggested and no change. Is there a fix for this?

[Califdan]

Spoke to Acorn Tech support as Roku doesn't provide such support for technical problems.   Here's what we did to resolve the issue

1)  Uninstalled Acorn (the app that was missing subtitles)

2) In Roku, updated the SW to assure it is running at latest version

3) unplugged Roku, waited 30 secponds, plugged it back in

4) Re installed the Acorn App in Roku

5)  Updated Acorn SW just to be sure it has latest version

6)  Set Roku to show captions all the time

Now I get captions on all apps all the time. 

[RZIMMERMAN149]

I'm not getting closed caption on anything. Just happened tis afternoon. It worked this morning.

[Califdan]

I'm no expert, but try updating the SW on your Roku box,  unplug or turn off the box for 30 seconds then plug back in.  then assure the Roku is set for captions all the time and see how your apps work.

[Brenda54]

In step 2 what is SW you refer to?

[HDMIGuy]

@Brenda54   SW is software.  Go into settings on your Roku device and under systems update software.

[Brenda54]

Oh goodness I should have known that. I’ll try later. We are so dependent on cc. Thank you

[Portlandia2022]

Us too!!! Always been on and last month started turning off with every power off.  Now won’t even stay on between channels and worse yet between episodes on same channel. Very frustrating.  What did they do?!!! No software update needed.