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manekuncat
Newbie

Changing devices question

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I got a new version of Roku. How can I safely give my older Roku away and protect my info in order to use my new Roku? I don't want someone to be able to access my Roku account when I give the old unit away. It will not be in my home or hooked up to my wifi. 

Thanks

Cindy

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1 Solution

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atc98092
Community Streaming Expert

Re: Changing devices question

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There are two steps to follow. First, on the old Roku you need to do a factory reset. If you still have it on a TV just go into the Settings/System and find the Factory reset option. If you don't want to hook it up to a TV, then just power it up and find the recessed button on the back of the Roku. Use a pin or something to press that button and hold it for a minimum of 30 seconds (and not one second less). After that you can release the button and power it off, as it's completely reset and cleared all of your personal information.

The second step is to log into your Roku user account (https://my.roku.com) and find the device you're giving away, click on it, then click on "Remove device from account". 

Now the person you give it to can set it up as if it's a new device and link it to their Roku user account. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

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2 REPLIES 2
atc98092
Community Streaming Expert

Re: Changing devices question

Jump to solution

There are two steps to follow. First, on the old Roku you need to do a factory reset. If you still have it on a TV just go into the Settings/System and find the Factory reset option. If you don't want to hook it up to a TV, then just power it up and find the recessed button on the back of the Roku. Use a pin or something to press that button and hold it for a minimum of 30 seconds (and not one second less). After that you can release the button and power it off, as it's completely reset and cleared all of your personal information.

The second step is to log into your Roku user account (https://my.roku.com) and find the device you're giving away, click on it, then click on "Remove device from account". 

Now the person you give it to can set it up as if it's a new device and link it to their Roku user account. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
manekuncat
Newbie

Re: Changing devices question

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Thank you Dan! I will do that tomorrow after work. 

Cindy

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