Channels & viewing

[ShaiQuinzel]

I am not sure whats happening. I have the settings on for the captions to always be on, and I don't have the option in the upper right-hand corner to put them on that way. Any help would be greatly appreciated! 

[makaiguy]

@ShaiQuinzel-

You can set your preferred default Closed Caption choice in Roku, but not all channel apps honor the Roku defaults.

In Disney+, while viewing a program, try pressing the * key on your Roku remote to bring up your options.

[ShaiQuinzel]

Yes, im doing that already. Its still not working. I already have the closed captions on via the little *. I have even toggled then on and off to see if that works. It doesn't. 

[RokuCarly · Accepted solution]

Thank you for posting here in the Roku Community, @ShaiQuinzel!

We appreciate you reaching out about utilizing the closed captioning option inside the Disney Plus channel on your Roku. We're happy to provide further information and help you contact the proper support.

In addition to what our Roku streaming expert provided, please note that enabling closed captioning directly in your Roku settings may not allow it within the Disney Plus channel. They provided their own channel on the Roku streaming platform and it will be highly effective if you directly notify them about this.

You may reach them here: Disney Plus Channel Support

Best regards,
Carly