Welcome to the Roku Community, @Ssypulski!
Thanks for sharing your input here about the closed captions issues you've experienced on the Disney Plus app. We'd like to share further steps to help you refresh its system.
Here are some steps to help you troubleshoot this app:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
You may also check this support article for reference: How to resolve a channel playback issue
If the issue persists, we highly recommend directly coordinating this with the channel provider, as stated above, since this is an isolated case within the Disney Plus app alone.
We hope you find this information helpful.
Best regards,
Carly
Carly Y.
Roku Community Moderator
