Features, settings & updates

[12s]

I am so gutted, I bought this ROKU 4k just to watch Disney+ and its actually not available for download in Hong Kong, I also contacted Disney+ support, they couldn't help and asked me to contact Roku support, looks like I am cancelling Disney+ and apply for NETFLIX instead, they have their app everywhere!!!!

[samonalm]

I have the same issue as you. I don't think it is an issue that only happened to us.

Roku support should come out to explain and solve the issue as we did pay for your device.

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@12s wrote:

I am so gutted, I bought this ROKU 4k just to watch Disney+ and its actually not available for download in Hong Kong, I also contacted Disney+ support, they couldn't help and asked me to contact Roku support, looks like I am cancelling Disney+ and apply for NETFLIX instead, they have their app everywhere!!!!

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[RokuKariza-D]

Hey @samonalm

Thanks for reaching out here in the Community!

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 

For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

We appreciate your understanding.

All the best,
Kariza

[samonalm]

But as you see in the previous conversion, user 12s has already contacted Disney+.

Disney+ told us to contact Roku support again..... and you told us to contact Disney+.....