Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
redheadmom
Newbie

Can't get past update, restarts and goes back to Let's get started page

Roku Express gets to upgrade then starts over with Let's get started page again. How do I get past this to main Roku page? This is on a 2nd Roku Express but for a different TV and on the same Roku account as my first Roku Express.

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Can't get past update, restarts and goes back to Let's get started page

That often indicates an issue with the power source.  Some TV's USB ports can't supply enough power, so if you have it plugged into the TV's USB port try using a power adapter/charger from a phone or tablet.  Since you say you already have an Express, try swapping the new with the old to see if you can make it through the setup.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.