Hi @Kerryn321,
Welcome to the Roku Community!
It seems like we don't have enough information here to provide an effective suggestion for the issue you're running into.
Could you tell us a bit more about this? What troubleshooting steps have you taken so far?
Once we have a clearer grasp of the situation, we will be able to recommend the appropriate next steps.
Regards,
Rey
ERey.
Roku Community Moderator