Thanks for sharing this concern for us to address. @lbj_lbj,
We appreciate you specifying the error code you have been receiving. We believe this error code has something to do with a failed software update that is mainly caused by your network connection. Please be advised that to update your device's software successfully, it needs to have a stable internet connection. We do appreciate the troubleshooting steps you took to resolve the issue. However, kindly try to perform this on your router instead of rebooting the device.
Moreover, we'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update your device.
Ultimately, we would recommend looking at the troubleshooting steps provided by our support page here.
We hope this helps. Kindly keep us in the loop.
Sincerely,
Janadee
Nadee K.
Roku Community Moderator