Features, settings & updates

[kalani_raiders]

Everytime i try and scan the QR code it just loads the entire time and my wifi is good

[RokuRiamie-D · Accepted solution]

Hi @kalani_raiders,

Welcome to the Roku Community!

We are here to assist you with your concern about the backdrops that are loading after scanning the QR code.

We suggest you try the following details below:

• Check the internet connection of your phone.
• Try to restart your phone.
• System restart your Roku TV by going through Settings > System > Power > System restart.

For more details, please visit our Roku Support article: How to use Backdrops on your Roku streaming devices

We hope this will work for you. Please keep us posted.

Regards,
Riamie