Features, settings & updates

[Doggpound007]

Your post is not helpful it's an issue with the app. Sending out a generic post on how to connect a Bluetooth headset when nobody hears talking about that is a waste of our time. This is very silly that in 2024 there's skipping in the bluetooth. Please respond immediately how to resolve this or get a full refund from Roku thanks

[RokuCarly]

Thank you for letting us know about this, @Doggpound007.

Firstly, we sincerely apologize for any trouble and inconvenience this may have caused you. 

Before we proceed, can you please specify the apps affected by this? Also, have you tried deleting the app > rebooting your mobile (or any device your Roku mobile app is installed to) device > and re-installing it to see if this will make any difference? If not, we highly suggest so. 

In the meantime, here's our Support article to help you How to connect your mobile device to the Roku mobile app.

We'll be anticipating your response as we are more than eager to find you with the best resolution possible. 

Best regards,
Carly

[Doggpound007]

The same issue happens on multiple cell phones.
The app seems to be the issue.  I am fully aware of how to connect a BT device to the cell phone.  The issue actually happens even with a wired headphone so it appears to be the roku app or the roku 4k stream stick.  How can I return it for a refund or a better roku device that fixes this issue.

[RokuCarly]

Thank you for the added information, @Doggpound007.

In this case, we will coordinate this with the appropriate Roku team for further investigation and to find you the best resolution possible. 

With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be anticipating your response as we are more than eager to correct this issue. In the meantime, your patience and understanding are highly appreciated.

Best regards,
Carly

[Doggpound007]

The latest update just fixed this today. 

Finally. Thank you for addressing this