Features, settings & updates

[Tizz06]

Thought i would thought my info out there also having the same issue been having it for the passed 2 days since the update on the 12-10-2024

Model: 3810X - Roku Streaming Stick+
Serial number: YHO0D0111670 (2139AD111670)
Software version: 14.1.4 • build 7708-50
GC version: 12.8.17
Timestamp: 2024-12-13T03:20:43Z
issue ID 70-499-880

[MontyKu]

I also just started having this same issue. Five second delay between button presses on my Harmony remote and Harmony app for Roku only. Harmony has no delay in any other device. Roku remote has no delay when I use that.

Model: 4670X - Roku Ultra

Serial Number: YJ00W739716

Device ID: KW9990739716

Software Verson: 14.1

[rrggrr · Accepted solution]

Harmony remote with a hub likes to default to network control rather than RF. Try this on your Roku: Go to Settings:System:Advanced System Settings - then Control by mobile apps. Change the Network Access to "Enabled"

I had a similar issue the other day and that fixed it.

[MontyKu]

@rrggrrThis fixed it!! Thank you.

[tsburrows]

Sincere thanks for providing this fix.  I worked just as you said.  

[rrggrr]

Happy it worked.

[biosapient]

Excellent! It worked for me, too. Thanks so much for sharing this.

[RokuJechealR]

Hi Community users,

Thanks for posting in the Roku Community about your experience with your Harmony remote for your Roku device.

We acknowledge the information you provided and will update our appropriate Roku team on this. As we work on the issue, we hope for your patience and understanding.

Further developments about our investigation will be updated in this thread.

Thanks,
The Roku Community Team

[Richandzoe]

Thanks, that fixed my issue!

[djc402]

Fixed mine as well