Features, settings & updates

[LoieWheel]

I installed my AT&T internet Air router/modem last night and now Paramount + will not fully load.  There are no Avatars and the channel guide has not pictures.  I have unplugged the TV and my Roku streaming stick and restarted everything multiple times - still no change.  The speed is more than adequate.

This is SO annoying!!!

Device Model  3820X  streaming stick 4K

Serial  X01700CNVN5T

Device ID  S08Y426NVN5T

Please help!!

Lois W

[AvsGunnar]

@LoieWheel 

With the loss of icons/images, sounds like the Roku is not connected to the internet.

Try performing a Network Connection Reset on the Roku device.

Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection

[LoieWheel]

I have tried all that - I am in fact connected to the internet.  The problem is with the Paramount + app and Roku.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @LoieWheel.

We'd be more than happy to find you the best resolution for this.

May we know if this is the only app affected by this? What troubleshooting steps have you taken so far? Have you tried to remove the app > perform a system reboot > and reinstall the app to see if it will make any difference? 

Also, kindly try to connect your Roku streaming stick to an alternative network connection such as a mobile hotspot to see if this resolves the issue.

Please keep us posted on how it goes and we'll continue assisting you from there! 

Best regards,
Carly

[LoieWheel]

Thank you Carly!  We ended up having to start over with installation - more or less and that fixed that issue.  Now I can't get the Paramount App to let me update to the correct Live TV feed.  I have tried to

contact Paramount + but have not received a response.  Any help would be greatly appreciated!

Lois