Features, settings & updates

[RokuEmmanuel-D]

Hey everyone!

Thanks for keeping in touch

This issue is still being looked into, and we'd like to request extra details so the team can further investigate. 

Could you share this info?

• If possible, provide examples of affected apps and a short video clip. Also, does restarting the Roku device temporarily resolve the issue?

In the meantime, we'll wait for your response!

Roku Community Team

[mchilson]

Here you go...

ISSUE REPORT TRACKER

Model: 7128X - Roku TV
Serial number: YN004K022104 (J198C4022104)
Software version: 14.1.4 • build 7709-30
GC version: 13.4.9
Timestamp: 2025-03-22T15:29:22Z

PLEASE USE ISSUE ID 04-116-129 TO REPORT THE CURRENT ISSUE.

[RokuEmmanuel-D]

Thanks, @mchilson!

We'd be happy to forward this over to the team. We really appreciate your cooperation!

While we're at it, can you send over the additional details mentioned recently in this thread? It'll help us out with the investigation. 

We look forward to your contributions!

Roku Community Team

[mchilson]

I am happy to give you any information you need, but I will not retype stuff twice or three times because you are too lazy to get in this short thread. Come on!

You have everything you have asked for there.

Regards,
Mike

[RokuEmmanuel-D]

Thanks for replying, @mchilson!

We understand, and we've already come across all the info. However, we were looking for a short video clip, that was requested by the engineering team so they will be able to look closely. If you happen to have this, the team would really appreciate if you could provide one.

Thanks again,
Roku Community Team

[mchilson]

Below is a short video of what is happening. I have already tried removing, restarting, and reading the affected apps.

https://drive.google.com/file/d/1bZhpflBkiHPnwPvD0OP-2mjWDKXSEriK/view?usp=sharing&t=14

I hope this is helpful. Please excuse the dirty screen. lol

Mike

[RokuEmmanuel-D]

Awesome, @mchilson!

This would be a great help. Thank you so much for the effort! 

We'll notify the team about this, and stay tuned for more updates!

Roku Community Team

[Coryl]

I am very quickly loosing confidence that the developers are capable of fixing the issues they created.  Really? Needing a video clip to show an app not launching? That is the most ridiculous thing I have heard?

[Coryl]

Recently, when the TV reboots itself randomly, if we are lucky enough that it pulls down a new GC version the TV will work for a while before it auto updates the CG and it fails again. 

we know when it will work for a while because the background changes on its own and all the icons for the hdmi ports are changed.

[Coryl]

my 65 inch TCL RoKU TV Model 7133x bricked  itself again today. 

Apps not working, none of the HDMI ports will display anything.  Menu works though, for all it is worth as it has no ability to launch anything from the menu. 

Software version 14.1.4 build 7709-30.  GC version 13.63.13  Issue ID 91-134-235

Had to do a factory rest again, and once again go through the registration process for the TV,  wait for it to update the system and update 64 apps.  Then I have to go through the apps and resign into each one again.  This is beyond annoying and it appears ROKU is doing nothing about it. 

After reset the TV works again. For how long is unknown as it will reset itself, or lock up, or something in the near future.  That is a given with the current system. 

The working system right now is 14.1.4 build 7709-30  CG Version 13.6.13 Issue ID 91-134-247

I have asked for contact information for someone who can address the issue before and have been directly  refused. This refusal is going down as part of a breach of contract and I will be contacting those involved in legal as well as those involved in investing to be sure they are well aware of exactly where this issue is going in the next few months.