Features, settings & updates

[Coryl]

I would like to know an ETA on the next build as right now I can’t even use the hdmi ports consistently, so even my set to box is useless with this tv. 

i have a picture frame hung on the wall. A very expensive one that I am not to happy about at the moment. I don’t want to push this to legal, but an update that basically kills the usefulness of the TV is a breach of contract in Canada.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Coryl!

We get that you want to wrap this up quickly. Right now, we don’t have a clear timeline for when the issue will be fixed, but don’t worry—we’ll keep you posted as soon as we hear back from the team.

Please let us know if you need help with anything. 

Thank you for your patience!

Best,
The Roku Community Team

[KimberlyMomMomM]

Model 3930X Roku Express

Serial Number X00400TAAVEO

Software version 14.1.4 build 7709AE

ISSUE ID E0-496-729

[RokuEmmanuel-D]

Hey, @KimberlyMomMomM!

Thanks a lot! We’d love to pass your concern along to the team so they can take a look.

In the meantime, please stay tuned for more updates!

Thanks again,
Roku Community Team

[mchilson]

Same issue on my 43" TCL Roku TV... After the update, MAX, Pluto TV, and NASA TV start to load and then go right back to the Manu menu screen. A fix would be greatly appreciated.

Mike

[RokuEmmanuel-D]

Hey, @mchilson.

Thanks for flagging this issue!

Could you tell us more about your concern so we can have more idea about it? 

• When did you first see this problem? 
• What have you done so far?
• If this happened after an update, what’s the newest software version of the Roku device? You can check it out in Settings > System > About.
• Is this just a problem with the apps mentioned, or is it happening to all the apps?

Your cooperation is much appreciated!

Roku Community Team

[mchilson]

Thank you for responding...

The details about the version (14.1.4 build 7709) and the apps are in my original post. I first noticed it on Sunday or Monday this last week. Below is the system information.

TCL model
43S425

Hardware ID
7128X

Serial number
YN004K022104

Software version
14.1

Uptime
2 hours 4 minutes

Roku TV support
support.tcl.com/us

Device ID
J198C4022104

Network name
[Redacted]

IP address
[Redacted]

Ethernet MAC address
[Redacted]

Wireless MAC address
[Redacted]

[Coryl]

Almost 3 months now and it appears Roku is still investigating the symptoms.  We have heard absolutely nothing on the issue or if there is even going to be a fix. 

seems the easiest thing to do would be to remove the new code from build 7709 and roll out the next update to return the systems to a usable state as they were before the developers basically bricked my TV.

i asked before, to whom do ai direct my enails so ad to speak with some one of authority to deal directly with this issue?

if need be I can hunt down contact information of executives or board members, but that time wasted just makes for a significantly more upset customer.

cory

[damon780]

Thanks for bringing this up. That definitely sounds frustrating. Sometimes a system restart or checking for software updates can help resolve these issues. Hope Roku rolls out a fix soon if it's a wider bug.

[RokuEmmanuel-D]

Thanks for the update, @mchilson.

To help us investigate further, could you share your device details here?

• Roku device model, Device ID, Serial Number, and Software Version ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)

We'd be happy to look into it!

Roku Community Team