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zsiegez
Newbie

wrong roku show info - snake city vs snake in the city

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there's an error on the roku channel.

the shows 'snake city' and 'snake in the city' are 2 completely separate shows. they've been put together as one complete mess.

when you watch it, it is actually 'snake in the city' and each of the 4 seasons is crammed together as 1 episode.

all of the descriptions, deatails, titles, thumbnails etc,etc,etc are shown as a different show 'snake city.'

whom do we contact to have this fixed?

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1 Solution

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RokuRey-V
Community Moderator
Community Moderator

[RESOLVED] wrong roku show info - snake city vs snake in the city

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Hi @zsiegez!

We believe this issue has now been resolved.

We cordially extend an invitation to you to check if you are still facing issues with the Snake City series. We would appreciate it if you could spare some time to examine the current status of your access to Snake City and let us know if you are encountering any issues.

Thanks,
Reyn

Rey V.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
RokuJanadeeK
Community Moderator
Community Moderator

Re: wrong roku show info - snake city vs snake in the city

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Hi @zsiegez,

Thanks for sharing this observation with us.

Rest assured, we'll let our appropriate Roku team know about this issue for review. We appreciate your patience and understanding as our team fixes this one.

Let us know if you have other inquiries.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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RokuRey-V
Community Moderator
Community Moderator

[RESOLVED] wrong roku show info - snake city vs snake in the city

Jump to solution

Hi @zsiegez!

We believe this issue has now been resolved.

We cordially extend an invitation to you to check if you are still facing issues with the Snake City series. We would appreciate it if you could spare some time to examine the current status of your access to Snake City and let us know if you are encountering any issues.

Thanks,
Reyn

Rey V.
Roku Community Moderator
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