Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Zeronormal
Reel Rookie

Roku stuck on let’s get started

I know this is a topic that continues to show up throughout the years but I feel my situation is unique. I was given a Hisense Roku tv without a remote. I did a factory reset and bought the streambar se which also came with a remote, but it’s now stuck on “let’s get started”.

This remote works partially. It shows the volume being turned up, and I can power the TV on and off, but the arrows don’t work, nor does the “OK” button. I’m not sure if there’s a way to pair the remote directly to the tv, I checked online sources and the remotes aren’t the same.

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Roku stuck on let’s get started

I don't think the Streambar SE comes with a Wi-Fi direct remote and that's what you'd need to pair it with the TV.  All it can do is turn the TV off and on and control the volume.  You need a Roku voice remote, a Roku TV remote, or a universal remote that supports Roku TVs.

Roku TV remote:

Roku TV Remote | Replacement Remote For Roku TV | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Zeronormal
Reel Rookie

Re: Roku stuck on let’s get started

The link you sent for the remote looks like the one I got in the soundbar box. I really did get a remote with my Roku soundbar se. I got it from Best Buy, maybe that’s why?

0 Kudos
renojim
Community Streaming Expert

Re: Roku stuck on let’s get started

I think they look the same, but they're not.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.