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Jer43
Level 7

usb power error message roku tv

i have broken USB- little plastic piece in the exterior USB port of my ROLU TV. I get an error message "This USB device requires more power. Use power adapter if available." I want this message to go away. I do not need the USB port for anything. .

How do I get this message off of my Hisense 50 inch Roku tv? 
 

model#50R6+

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: usb power error message roku tv

@Jer43

Thanks for the inquiry.

The error message is most likely being prompted by the broken piece in the USB port of the TV. Have you tried removing the broken piece from the USB port to see if the error message goes away?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: usb power error message roku tv

I have that same error and my usb port isn't broken  l want that error gone but TCL don't no what to do.i need help!anyone no about this problem 

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RokuDanny-R
Roku Employee
Roku Employee

Re: usb power error message roku tv

@Chrissylane1970

Thanks for the post.

The issue you are experiencing may be related to a hardware related problem. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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