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Dh4a
Reel Rookie

Re: tcl roku tv keeps opening vudu app wont do anything else.

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Vudu keeps opening automatically.  I unplugged the TV. Checked buttons on remote. Unplugged all connections and restarted. Still keeps going to vudu and there is no way to navigate out of it or even watch vudu.

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renojim
Community Streaming Expert

Re: tcl roku tv keeps opening vudu app wont do anything else.

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@Dh4a, if you leave the batteries out of the remote and plug in the TV does it go to Vudu?

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Dh4a
Reel Rookie

Re: tcl roku tv keeps opening vudu app wont do anything else.

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I didn't try that, but will next time. I went in through the remote on the phone app and did a factory reset. I was then able to go through the setup and get it working as normal.

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Dh4a
Reel Rookie

Re: tcl roku tv keeps opening vudu app wont do anything else.

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It started pretty quickly going to vudu again. Did what you suggested and removed batteries from remote and it didn't go to vudu. Probably need new remote. 

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RokuKariza-D
Retired Moderator

Re: tcl roku tv keeps opening vudu app wont do anything else.

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Hi @Dh4a 

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

You can contact TCL Support here.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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