Discussions

[RokuERey]

@JRobinson,

We apologize for the delay in responding to you and for the delay in providing you with our solutions.

We are currently investigating this matter and have no new information. In order to help you further, I also PM'd you.

Warm regards,

Rey

[innagadadavida]

As of earlier today, Roku implemented another update, 12.5.5. I haven't heard a crack, nor a pop, yet, since. I'll keep my ears open and keep y'all posted whether it's good news or bad, for my system,anyway.  

[innagadadavida]

Since my last post here, I can honestly say that Roku has found & fixed the problem with the snap, crackling & popping. At least as far as my system's concerned. I hope everybody else has had their issues fixed as well.

[Brandonros]

Hi,

Ive also been experiencing the same crackling/blown speaker sound on my Roku Streambar and it doesn’t update to 12.5.5. Here’s my info:

Model: 9102RW

Serial: YL00GH066171

Software: 12.5.0 build 4178-95

[RokuERey]

Hi @Brandonros

Thank you for getting in touch with us regarding this, and welcome to the Roku community!

We will incorporate this data into the ongoing case for additional examination. We'll make sure to update this page as soon as further information becomes available.

Thanks,
Rey

[Brandonros]

@RokuERey thank you for the response.  I know in the past years of these same Streambar issues, Roku has offered replacements. Is there any chance I could get a replacement. I own two of them and have had them both blow speakers or start crackling. 
Thanks

[Brandonros]

@RokuERey 

I just wanted to let you know I’ve bought new speakers from Digikey and replaced them. Three of the four were blown.  I’m still not completely giving up on Roku but I will highly recommend to everyone I can against buying your Streambars. They are a complete flop and don’t last. 

[RokuCarly]

Hi, @Brandonros!

Apologies for the trouble and inconvenience this may have caused. 

Kindly check your inbox as we have sent you an email regarding this matter. 

Thanks,
Carly

[CarterZone]

Hello...my Roku streambar has been experiencing cracking, popping, and static (when a channel plays something with bass) since the latest update.  Could you please assist me with a resolution/fix for this issue? 

Model- 9102RW

Serial Number- YL00CP080173

Software Version- 12.5.5 Build 4174-95

Device ID- B110AC080173

[ktredshoes]

My Roku streambar sound has deteriorated over time and is  TERRIBLE - crackling, popping, sound distortion - to the point it's practically unlistenable.  The only way I can use it is to connect through the Roku app on my phone and switch to private mode to listen through headphones or another Bluetooth speaker.  Please help!

Model 9102R

Serial number YL007M821943

Software version 12.5.5 build 4174-95

Device ID 2A10C7821843