Discussions

[Romie1986]

I just got a roku wireless soundbar and ive been trying to connect to to my westinghouse roku tv.  I do what it tells me to do and i choose the soundbar then hit continue.  Then the next screen it starts updating it, then after it gets to 100% it just sits there for a little bit and then says unable to pair.  I have reset everything, unplugged and re plugged back in.  Did all the steps it tells me and it will no pair at all.  Does any1 have any suggestions?  Has any1 else had this problem?  please help

[RokuEmmanuel-D]

Welcome to the Roku Community, @Romie1986!

We understand that you're encountering an unexpected behavior while pairing your Roku Wireless Sound to your Westinghouse Roku TV. We'd be more than happy to take a closer look at this. 

We would appreciate it if you could clarify how your television is connected to the internet. Are you using a wireless connection, or have you opted for an Ethernet cable? Additionally, have you taken a moment to check for any software updates on your Roku TV? Ensuring that your TV is running the latest software version is important, as it may determine compatibility with your Roku Wireless Soundbar. 

In the meantime, we recommend rebooting your router to restart your connection and try pairing your soundbar again to your TV. 

For more troubleshooting tips, you may visit this support article: How to resolve issues pairing your Roku TV Wireless Soundbar. 

Please inform us if you need more assistance. 

All the best,
Emman

[Romie1986]

im wireless.  im also a beta tester so could that be a reason why it wont pair?

[RokuEmmanuel-D]

Thanks for confirming, @Romie1986!

Could you please specify what product or software you are beta testing? Also, have you tried factory resetting your Soundbar? If so, you may need to review the steps provided in the article below so no steps are left undone. 

• How to factory reset your Roku wireless audio device.

Let us know what you find out. 

All the best,
Emman

[Romie1986]

im on software version 14.1.4

[RokuEmmanuel-D · Accepted solution]

Thanks for confirming, @Romie1986!

We would like to inform you that, unfortunately, we are unable to assist with any concerns or issues related to users who are participating as beta testers in the Roku Community forum. For more comprehensive support, we highly suggest referring to the guidance provided during your initial beta setup when you first joined the program. Additionally, please monitor your email inbox closely, as we will be resending the instructions for your convenience. Thank you for your continued support and understanding as we navigate this process together.

Please let us know if you need more help. 

All the best,
Emman