Discussions

[Golfer-9997]

I just purchased a Streambar Pro and every time I turn the unit off it appears to lose connection with my internet. To get it to connect again I must unplug the electric plug, wait a minute, then plug it back in. Once plugged in again it works perfectly until I turn it off. Then to watch TV again I need to unplug the Streambar Pro and let it go through its restart procedure to reconnect to the internet. Then it works fine until the next time I turn it off. I must repeat this procedure every time I want to watch TV. 

Is the Streambar Pro I have defective? I bought it from Amazon as a reconditioned unit because no new units are available for purchase. 

[RokuJharra-Q]

Welcome to the Roku Community, @Golfer-9997!

We appreciate your feedback regarding the issue with your Roku Streambar Pro losing internet connectivity when turned off. To help you resolve this, we kindly suggest following these steps to restart your streaming device from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

This article also provides instructions on how to fix common network issues and errors on your Roku streaming device. Other articles provide more how-to instructions and guides.

• Advanced networking features on Roku streaming devices

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Jharra