Discussions

[bamashooter]

Greetings all and Merry Christmas / Happy Holidays. Having a problem with APC UPS battery backup model BE600M1. Rated at 600VS / 300 Watts. I'm on my second device and a replacement is on the way. The APC company feels my two devices being protected are exceeding the capacity of the 300 watt battery backup. They want to know "maximum" watts of each device.

Along with the tv, I also have the 31" sound bar. TCL Alto R1 Wireless 2.0 Channel Sound Bar for Roku TV. It's rated at 120 watts maximum output.

The problem being is apparently, the backup gets overloaded. And when that happens, the backup goes belly up. 

Need help with my tv maximum watts. Can't find it. Thank you.

 

[RokuJohnB]

Hi @bamashooter,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further with your concern about the Roku TV.

We recommend that you contact your TV manufacturer directly to report the issue and request additional support. Each Roku TV manufacturer offers direct support and warranty services for their products running the Roku OS.

You can contact the TV manufacturer here: Onn support or at 1-844-334-2355.

We hope they get this sorted out. Let us know if there's anything else we can further assist you.

Regards,
John

[bamashooter]

Thank you. FYI for what it's worth. According to ONN customer spt, the power consumption is rated at 240 watts. I just found the ONN online spec sheet. It shows 168 watts. That sounds much better than what I was told over the phone. I believe the phone comms was a WAG.

Downloaded the manual and it gives minimal specs.

Additional info for laughs. I just now accessed my tv at the ONN site. It lists user manual, this guide, that guide, etc. It also lists Spec Sheet. Any power - related data is not on that sheet. Yet as previously stated, another ONN spec sheet clearly lists the relevant data to include volts / watts. BTW, I called Roku spt. They did not have that information and hoped to email it soon. lol I forgot how much "fun" the Roku chase was. Thanks again.